Terms & Conditions


We do not accept returns, exchanges or refunds for change of mind. 

Lost or Damaged Parcels 

If your goods are damaged in transit you will need to contact us via email at earthlycrystalsaus@gmail.com within 48 hours of delivery with a photo of your item and its original packaging. Items will need to be returned back within 7 days of receiving your parcel. We will ensure to replace your item with the closest possible product or equal value. If this is not possible you will receive a full refund. Please note buyer is responsible for return postage fees and must have proof of postage. Your replacement item/s will be posted to you free of charge.