Terms & Conditions

RETURNS AND REFUNDS POLICY

We do not accept returns, exchanges or refunds for change of mind. 

Lost or Damaged Parcels 

If your goods are damaged in transit you will need to contact us via email at earthlycrystalsaus@gmail.com within 48 hours of delivery with a photo of your item and its original packaging. Items will need to be returned back within 7 days of receiving your parcel. We will ensure to replace your item with the closest possible product or equal value. If this is not possible you will receive a full refund. Please note buyer is responsible for return postage fees and must have proof of postage. Your replacement item/s will be posted to you free of charge.

If your goods are lost you will need you to email earthlycrystalsaus@gmail.com to notify us. We will then lodge a missing parcel claim with Australia Post. 
Once the investigation has be completed (allow between 2-6 weeks) your case will be closed. 

FROM AUSTRALIA POST WEBSITE 
Australia Post will exercise due care and skill in supplying you with our services. However, the nature of postal services is such that circumstances may impact on the successful delivery of your article.

Our services are generally suitable for sending items up to $100 in value. If your item is valued over $100, you should purchase Extra Cover which provides compensation for loss or damage for up to $5,000 (or $500 for some services).

Most of our services come with up to $100 compensation for loss or damage. Should your item be lost or damaged, and you haven’t purchased Extra Cover, you may be entitled to compensation of up to $100 and a refund of postage (proof of value may be required). This applies for most items you send with us. Claims for compensation are assessed on a case-by-case basis.